Returns Policy

Returns & Refunds Policy

Last updated: May 12, 2026Thank you for shopping with Casa Percas. We want you to be satisfied with your purchase. This Returns & Refunds Policy explains your rights and the conditions for returns, exchanges, and refunds when purchasing products through our website.

1. Company Information

Casa Percas
Registered in Spain
For any questions regarding returns or refunds, please contact us at:

Email: info@casapercas.com
Website: www.casapercas.com

2. Right of Withdrawal (European Union Consumers)

If you are purchasing as a consumer within the European Union, you have the legal right to withdraw from your purchase within 14 calendar days without providing any reason.

The withdrawal period expires 14 days after:

the day you receive the goods; or
the day a third party designated by you (other than the carrier) receives the goods.

To exercise your right of withdrawal, you must notify us of your decision through a clear written statement sent by email.

You may use the following contact details:

Email: info@casapercas.com

To meet the withdrawal deadline, it is sufficient for you to send your communication before the 14-day period has expired.

3. Return Conditions

To be eligible for a return, items must:

be returned within 14 calendar days after notifying us of withdrawal;
be unused, unworn, and in the same condition in which they were received;
include original packaging, tags, accessories, and documentation where applicable;
include proof of purchase or order confirmation.

We reserve the right to refuse returns that do not comply with these conditions.

4. Non-Returnable Items

The following items cannot be returned unless defective or damaged:

personalized or custom-made products;
gift cards;
digital products or downloadable content;
sealed products that are not suitable for return due to health protection or hygiene reasons once unsealed;
any item clearly marked as non-returnable at the time of purchase.

5. Return Procedure

To initiate a return, please contact our customer support team at:

Email: info@casapercas.com

Please include:

your order number;
the item(s) you wish to return;
the reason for the return (optional);
photographs if the item is damaged or defective.

If your return request is approved, we will provide instructions regarding the return shipment.

Do not send items back without prior authorization, as they may not be accepted.

6. Return Shipping Costs

Unless otherwise required by applicable law:

customers are responsible for return shipping costs when exercising the right of withdrawal;
Casa Percas will cover return shipping costs only if the item received is defective, damaged, or incorrect.

We recommend using a tracked shipping service, as we are not responsible for items lost during return transit.

7. Inspection and Approval

Once we receive your returned item, we will inspect it and notify you whether the return has been approved or rejected.

If approved, the refund will be processed to the original payment method used for the purchase.

8. Refunds

Approved refunds will be issued within 14 calendar days from:

the day we receive the returned goods; or
the day you provide evidence that the goods have been returned,

whichever occurs first.

Refunds will be made using the same payment method used for the original transaction unless otherwise agreed.

Original delivery charges will be refunded where required by applicable law. Additional delivery costs arising from selecting a delivery method other than our standard delivery option are non-refundable.

9. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include:

your order number;
a description of the issue;
clear photographs of the product and packaging.

Where applicable, we may offer:

a replacement;
a repair;
store credit; or
a full refund.

10. Exchanges

We currently do not guarantee direct exchanges. If you would like a different item, size, or variation, you may return the original item in accordance with this policy and place a new order.

11. Late or Missing Refunds

If you have not received your refund:

Check your bank account again.
Contact your credit card provider or payment provider, as processing times may vary.
Contact your bank.

If you have completed all of the above and still have not received your refund, please contact us at:

Email: info@casapercas.com

12. Refusal of Returns

Casa Percas reserves the right to refuse returns or refunds where:

the returned item shows signs of use or damage not caused by transit;
the return does not comply with this policy;
fraudulent or abusive activity is suspected.

This does not affect any mandatory consumer rights under applicable law.

13. Legal Rights

Nothing in this policy limits or excludes any mandatory consumer rights available under applicable Spanish or European Union consumer protection laws.